Processing Time: Orders are processed within 1–3 business days (excluding weekends & public holidays).
Delivery Time:
- Australia & New Zealand: 5–10 business days
- USA & Canada: 5–10 business days
- UK & Europe: 5–10 business days
Shipping Costs: Calculated at checkout based on location and order details. Free shipping promotions may apply.
Tracking: Provided via email once shipped.
Customs & Duties: International orders may be subject to customs duties, import taxes, or VAT, which are the responsibility of the customer.
Important Notes: Delays may occur due to customs, courier disruptions, or weather. Twist & Tassel will assist in tracking orders but cannot guarantee delivery times.
RETURNS :
Return Eligibility: Returns accepted within 7 days of delivery if:
- Item is unused, unworn, and in original condition
- Original tags and packaging are included
- Proof of purchase is provided
Non-Returnable Items: Earrings, some jewellery, underwear, intimate items, and clearance items.
Return Process: Email info@twistandtassel.com.au with:
- Order number
- Reason for return
- Photos if damaged or defective
Return Shipping: Customers pay return shipping. Original shipping fees are non-refundable.
Refunds: Once inspected, approved refunds are issued to the original payment method within 5–10 business days.
Exchanges: Not offered; please place a new order.