Privacy Policy
Last updated: April 2026
This Privacy Policy describes how Twist & Tassel (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from twistandtassel.com or otherwise interact with our services (collectively, the "Services").
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational reasons. The revised policy will be posted on the Site with an updated "Last updated" date.
2. Information We Collect
We may collect personal information, including:
- Contact details: Name, email, phone number, address
- Order information: Billing and shipping addresses, payment confirmation, order history
- Account information: Username, password, security questions
- Usage Data: Device, browser, IP address, interactions with the Site
- Customer support information: Messages or communications you send to us
We may also collect information from third parties, including Shopify, payment processors, shipping partners, and analytics providers.
3. How We Use Your Information
We use your information to:
- Process orders, payments, and fulfill purchases
- Provide customer support and improve services
- Communicate important updates or promotions
- Prevent fraud, enhance security, and comply with legal obligations
- Personalize your experience and show relevant products
4. Cookies & Tracking
We use cookies and similar technologies to:
- Improve your browsing experience
- Remember preferences and actions
- Analyze traffic and interactions
- Personalize content and advertising
You can manage cookies through your browser settings. Blocking cookies may affect the functionality of the Site.
For more info: Shopify Cookies Policy
5. How We Share Your Information
We may share your information with:
- Service providers: Payment processors, shipping and fulfillment partners, IT and analytics providers
- Business partners: Marketing or promotional partners (only as permitted)
- Legal authorities: When required by law
We do not sell your personal information.
6. Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, contact us to request deletion.
7. Security and Retention
We take reasonable measures to protect your data, but no method is 100% secure.
We retain personal information as long as needed to provide services, comply with laws, resolve disputes, or enforce agreements.
8. Your Rights (International / GDPR / CCPA)
Depending on your location, you may have the right to:
- Access or correct your personal information
- Delete your personal information
- Opt-out of marketing communications
- Request portability of your data
- Restrict processing or withdraw consent
You can exercise your rights via the contact information below. We will not discriminate against you for exercising these rights.
9. International Data Transfers
Your personal information may be processed or stored outside your country, including in regions where our suppliers or partners operate. We rely on recognized data transfer mechanisms, such as European Commission Standard Contractual Clauses, where required.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us at: