Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Please note that during peak seasons or promotional periods, processing times may be slightly extended.
Shipping Locations
We currently ship worldwide, including:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
- Europe
Delivery Timeframes
Estimated delivery times:
- Australia & New Zealand: 5–10 business days
- United States & Canada: 5–12 business days
- United Kingdom & Europe: 5–12 business days
Delivery times may vary depending on destination, customs processing, and courier services.
Please allow additional time for rural or remote areas.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order details.
We may offer free shipping promotions from time to time.
Tracking Information
All orders include tracking.
Tracking details will be sent via email once your order has been shipped.
Customs, Duties & Taxes
We strive to make international shopping as effortless as local shopping. All international orders are shipped with all-inclusive pricing.
Your purchase price includes:
- Customs Duties & Import Taxes: Fully prepaid by Twist & Tassel.
- VAT/GST: All applicable local taxes are handled at checkout.
- Zero Hidden Fees: You will not be required to pay any additional charges to the courier or customs authorities upon delivery.
Our Guarantee: The price you see at checkout is the final price you pay. Twist & Tassel takes full responsibility for coordinating with customs authorities to ensure your package arrives at your door without any unexpected bills.
Important Information
- Customs policies vary between countries
- Delays may occur due to customs clearance
- Failure to pay duties may result in delays or returned shipments
Refused Shipments
If a shipment is refused due to unpaid customs duties or taxes:
- The order will not be eligible for a refund
- Any return fees may be deducted from the order amount
Shipping Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Customs processing
- Courier disruptions
- Weather conditions
- High demand periods
We are not responsible for delays caused by external shipping carriers but will assist in tracking your order.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
We are not liable for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery:
We will investigate and assist where possible.
IMPORTANT NOTICE
Twist & Tassel operates using a global fulfilment model.
- Products may be shipped from international warehouses
- Packaging and branding may vary
- Delivery times are estimates and not guaranteed